Guaranteed Quality at a Price you can Afford.

Austral Tools is a trading division of Fliteworx Pty Ltd (ABN 75-008-511-361). A privately owned Australian company operating in Victoria Australia. The Owners/Directors have been in private enterprise for over 35 years and have a great wealth of knowledge in Company management, Hi Tech engineering and Design, and most of all Customer service..

Mission Statement

Austral Tools mission is to conduct a profitable and ethical online business which -:
Offers a range of practical reliable tools and consumables of consistently high quality at reasonable prices.
Employs local Australian manufacturers and services wherever practicable
Augments local supply with quality assured imported product from reliable suppliers.
Delivers only from Local Stock holdings.
Will not knowingly make false or misleading claims about its products or services.
Strives to benefit its clients, employees and shareholders
Operates within Australian law at all times.

Quality Assurance Policy

Austral Tools will make reasonable efforts to assure the reliability of all vended product by :-

  • Generating and maintaining technical drawings and specifications for all product
  • Generating and maintaining quality inspection procedures for all products
  • Employing suppliers who conform to Austral Tools quality specifications and requirements.
  • Carry out and document Inwards goods inspection on random samples of all batch supplies.
  • Communicate and resolve any quality breaches with its suppliers as soon as practicable.

 

Spare Parts Policy

Austral Tools has a policy of supporting all products it sells including the supply of those parts which are more likely to become damaged or unserviceable by normal wear and tear, and are field replaceable.